FAQs

Got a question about PurpleCV? You’re in the right place

• Why should I choose PurpleCV?

Our team of professional resume writers have experience of writing resumes across all sectors and levels of industry. They know exactly how to write an amazing resume that will catch the attention of hiring managers.

We charge fair and realistic prices, while providing the best customer service possible through our 24/7 helpline. All of our resumes are ATS friendly and uniquely tailored to you – we never use templates. We genuinely care about each and every customer, and we want to help you progress in your career.

• How does it work?

It’s very easy! After you’ve placed your PurpleCV order we’ll start work right away, and we guarantee we’ll complete it within the agreed turnaround time.

If you don’t have an existing resume then we’ll contact you within 24 hours to collect all the necessary information. For any order, your writer may contact you to discuss things further. All our resumes are delivered in Microsoft Word and PDF format and, once you’ve received your order, your writer will edit your resume until you’re 100% happy with it.

• What information do I need to provide?

If you don’t already have a CV or resume we’ll get in touch to ask you about your work experience, education and other relevant information within 24 hours of submitting your order. If you already have a CV or resume you’ll be asked to upload it during the ordering process.

For all orders, we’ll ask for basic personal information so that we can contact you and send your order back by email. We’ll also require your address in order to put this information on your resume and to send a copy pack to you (if you order one).

• What are PurpleCV’s prices?

Our prices are extremely competitive. We’ve seen other companies charging $200 plus for an early career resume, which is completely unnecessary. With our resumes starting at only $100, you can be confident that any order with PurpleCV is priced fairly and realistically.

For an extra charge you can add accessories to your order, such as a LinkedIn profile, cover letter or printed resume copies. There are no hidden charges and all our prices are clearly displayed throughout the process.

• How long will it take for PurpleCV to complete my resume?

Our turnaround times will depend on the type of resume you order. However, our average turnaround for most orders is just two days for the first draft of your resume. We’ll state this when you place an order with us.

If you require a resume or social media profile sooner we offer an express service that means you can get your first draft back within 24 hours once all the necessary information has been received.

• Who will my resume writer be and what relevant experience do they have?

We have a number of writers, who all have extensive resume writing experience. Our writers have relevant experience in writing resumes in your industry.

You’ll be assigned a dedicated resume writer who matches your background and resume requirements, and if you order a specialist resume, we will choose a writer with significant knowledge of your industry. You'll also be able to talk to us at any time.

• When do I pay?

When you order we’ll take full payment securely on our website. You can pay using Visa, Stripe, PayPal, Apple Pay, Google Pay, Mastercard or American Express.

• Do you offer refunds?

We can only offer a refund if we haven’t yet begun working on your order.

We’re confident you will be satisfied with the product or service you receive. In the unlikely event you are dissatisfied, you just need to let us know within seven days of receiving your completed order and we’ll work with you diligently until you’re happy with your resume. Should you place an incorrect order – for example, by selecting the wrong type of resume – then we will contact you and arrange for any difference in cost to be settled. Should you not wish to continue at this stage, we will fully refund you.

• What is PurpleCV’s 100% satisfaction guarantee?

Our resume writers are seasoned professionals and know what a fantastic resume looks like. For this reason, if you’re unhappy with your order, we’ll first talk you through the reasons why your resume has been designed and written the way it has.

If you’re still unhappy we’ll listen and edit your resume until you are 100% satisfied. Our 100% satisfaction guarantee is backed up by 12 months of free amendments.

• Are you able to write resumes in other languages?

Unfortunately not – we currently only write resumes in English. We can accommodate American English if you require – please just ask.

• Do I need to see you at any point?

As much as we would love to meet you in person, we only work over email and telephone. However, we offer 24/7 access and we’ll work with you remotely to achieve your desired result.

• Can I come back to PurpleCV if I need another copy or to amend my resume?

Of course! We’ll keep a copy of your resume on record in case you want us to send it electronically again, or if you wish to make any adjustments. This service is free of charge for 12 months – you just need to call or email us to request it.

If you wish to amend your resume more than 12 months after receiving your order, please get in touch to discuss your requirements and we’ll happily assist and provide a quote.

• Will my resume be successful?
With PurpleCV, you can rest assured we’ll deliver you a resume that will be successful. We’re always delighted to hear our customers’ success stories, and have received some glowing testimonials from those who have secured great interviews and jobs with their new resumes. As most of our business comes from people recommending others, we believe this is a great way to show the success of our resumes.